Delivery & returns

Delivery

Please refer to the information below to find out about our delivery charges.

All orders will be dispatched within 2 working days (excluding orders requested for Next Day delivery). 

UK

Orders over £75 FREE Royal Mail First Class Signed For (2-3 days)
Orders up to £20 £2.00 Royal Mail First Class (2-3 days)
Orders over £20 and up to £35 £2.85

Royal Mail First Class (2-3 days)

Orders over £35 and up to £75 £3.50
Royal Mail First Class Signed For (2-3 days)
Next day delivery  £8.50

Royal Mail Guaranteed by 1pm

Next working day delivery is only guaranteed for orders placed before 2pm GMT.

Saturday delivery £12.00

Royal Mail Guaranteed Saturday by 1pm

Orders must be placed by Friday 2pm GMT, otherwise they will be delivered on the following working day.

We are sorry but we do not currently offer a Click & Collect service.


Europe

Parcels to Europe will be sent using Royal Mail International Tracked & Signed, with tracking and a signature required upon delivery.
Your order should reach you within 3-5 working days. 

Orders over £150

FREE

Orders up to £150

£12.50


International

International parcels will be sent using Royal Mail International Tracked & Signed, with tracking and a signature required upon delivery*.
Your order should reach you within 5-7 working days.

Orders over £150 FREE
Orders up to £150
£18.00

*This service is only available to 65 countries. Should this service not be available to your country, your parcel will be sent with Royal Mail International Tracked or Signed depending on the service available. If you would like to check which service is in place to a specific country, you can visit the Royal Mail International guide here.

Please note that any payable import duties and/or taxes are to be paid for by the customer and are not included in the postage costs.

 


Returns

Did you change your mind?
We want you to be happy with your purchases. You can return any unwanted items within 14 days of receipt. 

Should you wish to return any goods, please notify us within 14 days of receipt, making sure to include your name and order number, and we will be happy to help.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards can not be returned.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).If approved, we will then process your refund, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Please note that any postage costs incurred are the responsibility of the customer. We recommend using a trackable shipping service, as we can not be held responsible should your parcel not reach us.

Did you receive a defective or faulty item?
The costs of postage will only be refunded should the items you receive are defective or damaged. In this case, we will very happily send you a replacement (should we still have the item in stock) or a refund. 

If you have a defective item, please email support[at]jeyanarrative.com within 14 days of receipt to notify us.

Received an item as a gift that you'd like to return?

If you received an item as a gift and would like to return it, please notify support[at]jeyanarrative.com within 14 days of receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards can not be returned.

If the item was marked as a gift when purchased and shipped directly to you, you will receive a credit for the value of your return. In this case, once the returned item is received, a gift certificate will be emailed to you.

If the item was not marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver directly and they will be notified of the return.



Should you have any further queries on delivery and/or returns, feel free to contact us through the live chat, or email support[at]jeyanarrative.com and we will be very happy to assist you.

You can also check out our Frequently Asked Questions for more information.

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