Frequently asked questions

Ordering

Of course! Making sure our customers are happy with their purchase is important to us so we will gladly help you choose. Let us know what you are looking for, the occasion it is for and, if applicable, what you will wear it with (photos are always helpful).
You can also check the Style Advice column to read our previous answers.

To send in your style questions, email style[at]jeyanarrative.com

No, you do not have to create an account to place an order, you can checkout as a guest.
Creating an account will allow you to save your wishlists, review your orders and check your delivery updates.

If you wish to amend or cancel an order, please notify us as quickly as possible through the live chat, or email support[at]jeyanarrative.com. Unfortunately, if the order has already been processed or shipped, we will no longer be able to modify or cancel it. In this case, you would need to post the unwanted items back to us within 14 days for a refund.

Please refer to the Delivery & Returns page for further information on returns.

Delivery & returns

Delivery is FREE for all UK orders over £75 and for all European and worldwide orders over £150. 

Please visit the Delivery information page for further information on delivery options and charges.

Delivery is FREE for all UK orders over £75 and for all European and worldwide orders over £150. 

Please visit the Delivery information page for further information on delivery options and charges.

We do not currently offer same day delivery within London; we do however offer next day delivery guaranteed by 1pm. 

Please visit the Delivery information page for further information on delivery options and charges.

Yes, we ship worldwide. 

Please visit the Delivery information page for further information on delivery options and charges.

Most UK orders are sent out with a tracking number, which will be emailed to you when the parcel is shipped. If you do not receive your order within the timeframe given on the Delivery information page, contact support[at]jeyanarrative.com and we will look into it for you.

This service is unfortunately not available for smaller parcels that are sent with Royal Mail 1st Class. If you have not received your order within 14 days of receiving your notification of despatch for UK orders, or 21 days for European and worldwide orders, please contact support[at]jeyanarrative.com.

Please visit the Delivery information page for further information on delivery options and charges.

Please visit the Delivery & Returns page for further information on returning goods.

About Jeya Narrative

It started when our founder Marie was looking for a gift for her life partner Mr J. - the most discerning man out there. We say that a well-dressed man can conquer the world and a confident man can achieve anything; and she was looking to give that confidence. After hours upon hours spent searching, the task at hand had become a chore. And no gift should ever feel like that.

She also felt a deep empathy for all the designers and makers who put their heart and soul into their products, and the ensuing struggle to share their talent.

She therefore decided to make men’s lives easier by curating a range of products that is always to their image, all the while promoting emerging talent.

Visit the About page to find out more about Jeya Narrative and its vision.

Jeya Narrative is built on collaboration. We want to promote and nurture talent, because that is inherently what drives our species forward.

Our goods are curated for their quality and craftsmanship, whilst supporting a more local and sustainable manufacturing. 

Finally, we believe in continuous development and self-actualisation, using style as a medium of expression.

Find out more about us and our vision.

The discerning man is a collection of stories, inspirations, and ambitions.
He is himself, his kin, his friends, his expressions, his style, his doings.
He is the sum of all his parts and to think otherwise is to undermine him. 
He wants to look good, feel good and make an impact.

We want to celebrate that individuality so he can style his life with pride.

Read about the 5 core principles of the discerning man.

We want to encourage and promote talent. Jeya Narrative works primarily with emerging British and European brands who pplace quality and craftsmanship at their core.

Browse our brands and designers.

Need to contact us?

The quickest way to contact us is to use the live chat icon on the bottom right-hand corner of your screen.

You can send us a message through WhatsApp on +44 (0)7305 820849.

For a general enquiry, you can email us at hello[at]jeyanarrative.com and we will get back to you within 72 hours (but usually much quicker).

Should you require support, or have a question about an item or an order, please use support[at]jeyanarrative.com. We aim to answer within 24 hours.

Feeling unsure about which accessory would work best with your outfit? Need some advice on what to wear for a specific event?

Send your style questions to style[at]jeyanarrative.com. and Mr J. will answer them. Don't forget to come back to read the answers on our Style Advice page.

Show us how you wear/use your favourite Jeya Narrative products. Instagram your photos using the hashtag #WeAreJeya for your chance to feature in our feed and Gallery.

Our favourite photo will be selected monthly and win a £25 gift voucher.

Style that empowers. Join in.

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