For all our services, the data controller — the company that’s responsible for your privacy— is Jeya Narrative.
1. What information do we collect about you, how do we do it and why?
1.1 Identifiable personal data
1.2 Non-identifiable personal data
2. Data retention
3. Sharing your data with third-parties
5. Accessing, amending or deleting your personal data
Most of our services do not require any form of registration, allowing you to visit and browse our website without having to provide any personal data.
However, some services will require you to provide us with personal information. If you choose to withhold and decline the information requested, it may not be possible for us to provide you with some of the features or functionalities of the website, or offer you customer service.
A first name, last name, address and email address as well as financial information are required to place an order. Should you not wish to share those, you will not be able to proceed with the order.
If you wish to leave us a message through our live chat facility, whilst we are away, you will need to give us your email address, without which we will not be able to respond to your query.
Below we explain how we use your identifiable and non-identifiable personal data:
> When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address, as well order and search history, shopping preferences and sizings. We will only use this information to administer your account and to provide the products and services you have requested from us.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Shopify requires personal information such as a full name, address, email and billing information in order to process a transaction, verify your credit card payment, place an order, arrange for a delivery or a return of a purchase. The information provided will be used for that specific reason only.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
> We may also collect identifiable personal data about you such as your full name, phone number and email address when you register for an account with us, give us feedback, contact us through the live chat, leave a review, take part in a competition or survey, or write a comment on our blog. In these cases, you provide this information willingly and it is not used for any other purpose than the intended one. This helps us fulfil our contract to you by giving you the best customer service and support, and improving your user experience of the site.
Please note that any identifiable personal data you choose to make publicly available on our website such as posting comments on our blog pages, or leaving a product review will be available to others to see.
With your permission, we may contact by email, text or direct mail to keep you updated about our shop, new products and other updates that we think may be of interest to you. The consent form can be found here.
The information you provide us for marketing purposes is recorded on our email automation platform, MailChimp.
You can stop receiving marketing messages from us at any time, by unsubscribing in the following ways:
We will update your record within 5 working days.
Please note thatstopping marketing messages will not stop service communications (such as order updates) as these are an essential part of us fulfilling our contract to you.
Jeya Narrative encourages you to share photos of you wearing and using your purchases, using the hashtag #WeAreJeya. When you submit a photo, we will ask for your consent to repost it. We will do so by sending you a direct message on Instagram.
We will also ask for your consent to post the photo on our online gallery. To do so, the photo will have to be uploaded onto our third-party e-commerce software Shopify Inc. The photos will not be saved onto our file hosting service such as Dropbox, or on our servers.
Should you wish for any photos that you submitted to be deleted from our Instagram feed or online gallery, simply email support[at]jeyanarrative.com mentioning ‘Data protection’ in the subject line and we will do so within 5 working days.
When you browse our store, we automatically receive your computer’s IP address (i.e. your location data). We will also gather information about your browser, your operating system and your usage of our website (including, but not limited to, the referring URL, the type of browser you use, the times you access the site, which pages you visit and for how long, the number of clicks).
Non-identifiable personal data will be used for the sole purpose of analysing the usage trends and preferences of our users, improving our website and overall user experience, and targeting and developing new features and functionalities.
Jeya Narrative engages in online advertising to keep you aware of our news and to help you find products that might be of interest.
If you visit our website, you may receive personalised banner advertisements whilst browsing other websites. Any banner advertisement you see will relate to products you have viewed whilst browsing our website on your computer or other devices.
We do this using a range of advertising technologies (such as web beacons, pixels, ad tags, cookies, and mobile identifiers) placed on your computer or other devices you might use.
The data provided may also be profiled to help us with advertising targeting and finding online users with a similar profile to yourself, who may be interested in our products or services.
We will hold and process your data whilst you are interacting with us and for a 24-month period after the last interaction or until you change your communication preferences.
Any data that is submitted for a time-specific activity (e.g. a competition, a survey) or relates to a time-specific offer or event, will only be used within that set timeframe.
Jeya Narrative may disclose your personal data to third parties who we have instructed to process it on our behalf, particularly with regard to the processing of personalised orders, issuing of invoices, mail shots, marketing, market research and support services. Jeya Narrative may also share cookie data with third parties to help us with our own advertising targeting. This is essential part of us being to provide our services to, and fulfil our contract with, you.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
Third parties include IT, delivery and marketing service providers. Our current partners are listed below. These may change over time and this policy will be updated accordingly.
Shopify also handles and processes any billing information and payment. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Although no method of transmission over the Internet or electronic storage is 100% secure, Shopify Inc. follows all PCI-DSS requirements and implement additional generally accepted industry standards.
Payment information is also used to prevent and detect fraud against either you or Jeya Narrative.We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
Jeya Narrative will never rent or sell your identifiable personal data to a third party.
There are four main types of cookies – here’s how and why we use them.
Below is a list of the specific cookies that our e-commerce software Shopify uses:
unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer
unique token, persistent for 2 weeks, Stores information about the contents of your cart.
unique token, sessional
unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access
persistent for a very short period, Set by Google and tracks who visits the store and from where
We also use Google Analytics to better understand your interactions with our website and ultimately improve our user experience.
By using our site, you agree to us placing these cookies on your device and accessing them again when you visit the site in the future. You can manage your cookie settings in your web browser. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.
Where Jeya Narrative uses your personal data on a consent basis, you have the right to withdraw that consent at any time.
The EU GDPR highlights 8 rights that you have relating to your personal data:
Should you wish to access, amend or delete the personal information we hold on you, we will give you a copy of the information in a clear, readable format with an explanation as to why we hold it and how we use it. We will do so within 15 working days.
We may update this page from time to time, to reflect how we are processing your data.Changes and clarifications will take effect immediately upon their posting on the website.
If we make significant changes, we will make that clear on our website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our website and services.
We are always happy to hear from our customers and we always appreciate your feedback.
Feel free to contact us if you:
You can email us at support[at]jeyanarrative.com mentioning ‘Data protection’ in the subject line, or write to us at:
86-90 Paul Street,